We have 2 types of rentals - weekly and monthly. Depending on the type of product you would be given one of the choices. Laptops - anywhere between 1 and 12 months Playstations - anywhere between 1 and 4 weeks And the longer the time commitment, the lower will be the cost!
Is advance deposit compulsory?
We do charge a small amount to keep our products safe. However, this entire amount will be refunded if the products are returned in good condition. The refunds will be processed based on your bank's processing time. We will keep you updated on the status from our end.
How do I pay for the security deposit?
At checkout, you will be asked for a security deposit against each item. You can complete the payment while placing your order
How do I pay for my monthly rentals?
Payments are super convenient and hassle-free. We will send a link to your registered email ID for a seamless payment option via your dashboard on the Equipp website.
When will I get my deposit back?
Once your return the product, we will be doing a quality check which usually takes 24-48 hours. On completion of the same, we will keep you informed and initiate the refund process. The refund time will depend on your banking partner. No interest is charged on the security deposit.
What are the terms and conditions?
We have our policy linked on the website, which speaks in detail about the payment process, refunds, and damage policy
Can I transfer my subscription to someone else?
Unfortunately, that is not possible at the moment. Do reach out to our team to help you out with a possible solution.
Is it possible to extend my subscription?
Yes! That is possible. In your account dashboard at the end of your monthly rental you will see a button saying ‘extend rental’, you can go ahead and extend for a time you desire. The pricing will be calcuolated based on the new tenure commitment.
How do I close my rental subscription?
If you would like to close your subscription before the commitment date. Please email us at hello@equipp.in. Early closure will carry an extra month/ week of the rental amount as a penalty.
My order was canceled?
Your order will show canceled in the account section under ‘undelivered’ orders. There are mainly two reasons why this happens - stock availability and profile verification. However, if we do not receive a payment the order will be cancelled and moved to pick up automatically.
I want to modify my order?
Incase your order has not been delivered as of yet, please reach out to us at hello@equipp.in to modify this order. Once it is delivered, we will not be able to make any changes until the tenure has been completed.
I haven’t received my order?
You will be able to track your product status from your account page. Head to your orders and you will see a ‘track’ button in the ‘undelivered’ section. In case KYC is not completed the order will not be processed.
Where do I find my order name?
You can have your order name (#) in 2 locations on your account dashboard based on which part of the journey you are in - under 'undelivered orders' click 'track' and under 'active orders' you can click 'show more'
Choosing a selection results in a full page refresh.
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Nidhi
Hello! Nidhi here from support team. For Order status, kindly give your order number and enter, for anything else please type message and chat with me
